Frequently Asked Questions

Where is +coffee. located, and do you have a physical store?

+coffee. is based in the beautiful mountain village of Canmore, AB. We currently operate online, and while we don't have a physical store, we offer local pickup options.

What treats do you offer, and can I customize my order?

We specialize in chunky, chewy cookies and dreamy cakes. While customization options are limited, we're continually expanding our menu to bring you delightful new creations.

How can I place an order, and what are the pickup and shipping options?

Ordering is easy! Simply browse our catalog, add items to your cart, and follow the checkout process. For local customers, choose a convenient pickup date. We also offer shipping options across Canada and the US.

Are your treats suitable for special dietary needs?

At the moment, our menu includes traditional treats. While we don't have specific options for special diets, we're exploring the possibility of expanding our offerings in the future.

How fresh are your treats, and how should I store them?

We take pride in delivering freshness. Cookies are baked the day after your order. Cakes are prepared closer to your pickup date. Please store treats in an airtight container to maintain freshness. You will receive instruction card together with your order.

Can I request a specific pickup date and time?

Absolutely! During the checkout process, you can select your preferred date and time for local pickup. Please bring your confirmation number when picking up your order.

What is the shelf life of your treats, and can they be frozen?

Our treats are best enjoyed fresh but can be stored for up to a week. For longer preservation, consider freezing cookies in an airtight container. Cakes are not recommended for freezing.

Do you offer gift packaging or special holiday collections?

Yes! We have special holiday collections and offer gift packaging options. Look out for our seasonal releases for festive treats perfect for gifting.

What is your policy on returns and refunds?

Due to the perishable nature of our treats, we do not offer returns or refunds. However, if you have concerns, please contact us, and we'll do our best to assist you.

How can I join the Chunky Chewy Club, and what are the benefits?

Joining our Chunky Chewy Club is simple and free! Sign up today to enjoy exclusive perks, including birthday surprises and members-only discounts. Click here to become a member.